General rules for using 5 Horas websites, systems and solutions.
Last updated: 20 May 2026.
1. Acceptance of terms
By accessing, contracting, testing or using 5 Horas, users declare that they have read, understood and agree to these Terms of Use and the Privacy Policy. If they do not agree, they must not use the platform.
These Terms apply to websites, authenticated systems, digital solutions, automations, integrations and services related to 5 Horas.
2. Purpose
5 Horas produces simple digital systems for professionals and companies. Its services may include public pages, authenticated areas, dashboards, registrations, data management, communication, automations, integrations and features specific to each solution.
3. Registration and account
To access private areas, users may need to create an account, authenticate or be invited to a workspace. Users must provide truthful, complete and up-to-date information.
- Users are responsible for protecting their access credentials.
- Activities performed through an account may be attributed to the corresponding user or environment.
- 5 Horas may suspend access in cases of misuse, security risk or violation of these Terms.
4. Permitted use
Users must use the platform lawfully, ethically, securely and consistently with the contracted purpose. Using 5 Horas for abusive, fraudulent, discriminatory, unlawful, invasive or misleading practices, or practices that violate third-party rights, is prohibited.
5. Workspaces, teams and responsibilities
5 Horas products may operate with workspaces, teams, roles and permissions. Workspace administrators are responsible for managing users, access, entered data, granted permissions and their team's appropriate use of the platform.
6. Communication, WhatsApp and integrations
5 Horas may use official communication resources, including WhatsApp Business Platform, to enable customer service, transactional messages, authorised campaigns and conversational workflows.
Users undertake to respect applicable policies, necessary consents, recipient preferences and applicable Brazilian law.
7. Artificial intelligence and automations
The platform may use artificial intelligence and automations to support customer service, message classification, data completion, response generation, task creation and operational analysis.
Users acknowledge that AI systems may produce inaccurate or incomplete results. Sensitive decisions must be reviewed by a responsible person where applicable.
8. Plans, subscriptions and payments
5 Horas may offer trials, paid plans, recurring subscriptions or specific commercial proposals. Prices, limits, features, access and payment methods will be stated in the applicable offer.
9. Data and privacy
Personal data processing is governed by the 5 Horas Privacy Policy, which forms part of these Terms. Users must ensure they have authorisation or an appropriate legal basis to enter, import or process third-party data on the platform.
10. Third-party integrations
The platform may integrate with third-party services such as database, automation, communication, artificial intelligence, authentication, hosting, analytics, payment and operational tool providers. These services may have their own terms and policies.
11. Availability and updates
5 Horas will make reasonable efforts to keep the platform secure and available, but does not guarantee uninterrupted, error-free or failure-proof operation. Features may be modified, added, replaced or discontinued as products evolve.
12. Intellectual property
Brands, names, interfaces, layouts, texts, workflows, components, code, structures, documentation, visual identity and other platform elements belong to 5 Horas or its licensors.
13. Limitations of liability
5 Horas does not replace specialised legal, accounting, medical, financial or professional advice. Its features are operational support tools and must be used with appropriate supervision.
14. Changes to these Terms
5 Horas may update these Terms to reflect legal, technical, commercial, operational or security changes. The current version will be available on this page with its update date.
15. Contact
For questions about these Terms, support or institutional matters, use the official channel: contato@5horas.com.br.